Delivery

Order Processing Times

Parts and Components

Orders placed before 13:00 GMT/BST for components (excluding configured systems) are, in most cases, processed and dispatched on the same day. PLEASE NOTE: You must select UPS or DPD shipping options for same-day dispatch before 13:00 GMT/BST. Orders with Royal Mail shipping selected will not be dispatched until the next business day, if ordered after 08:30 GMT/BST.

Configured Systems

Note: All systems sold through our site are configured to order. Current estimated order processing times for such orders are as follows:

Servers and Workstations (1-5 Units)
Estimated: 2 business days.

Laptops and PCs (1-5 Units)
Estimated: 2 business days.

Bulk Orders (5+ Units)
Estimated: 2-4 business days.

Whereby OEM manufacturers such as HP & Dell require up to 2 weeks to fulfil a custom configured server or workstation, we hold an enormous inventory of both OEM and generic parts so all configured systems can be built, tested and dispatched in a timely manner.

All inventory advertised on our site is in-stock and available unless otherwise stated on the product detail page. If a product is out of stock you will not be able to add it to your basket, however you can subscribe to receive a notification for when the product is back in stock.

Shipping Prices & Times

All shipping prices are based on the weight, destination and speed of service. Prices and shipping times are automatically calculated in the shopping cart after items are added.
We do not currently offer free shipping in order to provide the most accurate and competitive item pricing. Instead of building shipping costs into our items, we simply pass on the exact costs we incur for the total shipment.

Shipping Services Information

Hardware can ship to most countries around the world. All import duties, taxes, entry documentation and permission on international orders are the responsibility of the customer. All shipping options will be displayed during checkout.
Not every country is enabled for shipping in our online store. We are however happy to ship to any country in the world (excluding those currently under UK sanctions: UK Importing/Exporting Guidelines). If your country is not listed below then please contact our sales team directly with your requirement and we’ll be happy to help.

All delivery estimates exclude weekends, holidays or weather delays and are the responsibility of the parcel carrier. Please be reasonable with your expectations and understand that delays can occur, even with the best parcel carriers, and are entirely out of our control.

Parcel Delivery

Parcel delivery options are available for orders with no single item weighing over 30Kg (when packaged) and with a total order weight not more than 90Kg.

Note: We cannot deliver any parcels to PO Boxes.

Royal Mail - (Worldwide Small Parcels)
UK’s national mail and parcel delivery network. They provide an economical solution for small (under 1.5kg) and low value (under £50 GBP) orders. Royal Mail operate their own extensive network in the UK and are likely to use the national postal service of international destinations.

DPD - (UK & EU Road)
DPD are our main parcel carrier for all UK deliveries. Their award winning ‘1 hour delivery window’ technology provides a level of convenience for customers that other carriers have not yet been able to emulate. Watc hthe video here:

UPS - (UK & EU Road, Worldwide Air Express)
UPS provide both UK & EU Road services aswell as global air express options for time critical shipments.

Pallet Freight

Pallet freight delivery is required for orders with any single item weighing over 30Kg (when packaged) or with a total order weight of more than 90Kg.

Note: You must be able to receive pallets for freight delivery.

The Pallet Network (FDC) - (UK Road)
FDC provide an economical solution for pallet delivery within the UK, connecting with other Pallet Network companies to ensure nationwide coverage. Online tracking is not provided for these shipments.

Kuehne + Nagel - (EU Road, Worldwide Air & Sea)
Keuhne + Nagel are our primary partner for road freight pallet deliveries to mainland Europe and air-freight pallet shipments worldwide. If your shipping destination is outside of the UK, your order is likely to be shipped with Keuhne + Nagel, providing highly competitive rates and online tracking to most destinations.

For pallet freight deliveries which do not include live tracking, the carrier will make contact with you prior to their delivery attempt (using the details supplied with your order).

You must be able to receive pallets for pallet freight delivery. Please consider the physical size and weight of your purchase. The driver will deliver your shipment to the curb side/door, but is not responsible for any further movement of the shipment.

All delivery estimates exclude weekends, holidays or weather delays and are the responsibility of the pallet carrier. Please be reasonable with your expectations and understand that delays can occur, even with the best pallet carriers, and are entirely out of our control.